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Majority of Brits feel under-thanked at work

London, 1 May 2014 – Britain may have a reputation as a polite nation, but there is one key pleasantry that appears to be lacking in its workplaces: saying "thank you".

New research by Monster.co.uk shows that more than half of employees (58%) feel they don’t get thanked enough at work, leaving most (54 per cent) feeling under-appreciated and many (41 per cent) demotivated. And even many bosses (41%) acknowledge that there are not enough thanks in their workplace.

It also shows just how much people value being thanked. On average, employees would want to be paid an extra £134 a month – or £1,608 a year – for never being thanked at work to compensate for the lack of appreciation.

The survey of 2,000 employees and 500 employers is part of the Monster ‘Thank You’ campaign. It is inspired by the Native American proverb that 'it takes a thousand voices to tell a single story' – that the story of your life and career are shaped by many more people than you alone. The site provides a platform to encourage Brits to share their appreciation for those that have helped them in their career.

Regionally, the North West appears to have the highest rate of thankless workplaces, with 73 per cent stating that people simply don't say thank you enough. Whilst in London, just under half (49 per cent) reported feeling that their office wasn't thankful.

When asked if there was one group or industry in particular that workers would like to thank, the top three were clear: emergency services (22 per cent), mothers (21 per cent) and nurses (13 per cent).

The awareness of the importance of a simple thank you comes at a much needed time, when survey respondents find their bosses ungrateful (11 per cent), lacking manners (8 per cent) or even downright rude (3 per cent). Most tellingly, a simple verbal thank you is even considered more important than a pay rise as the most popular form of thanks when an employee has gone the extra mile, say 63 per cent of employees.

Corinne Sweet, organisational behaviour psychologist, explained: "Saying 'thank you' is priceless at work, as employees would rather receive appreciation than extra cash. This is because 'thanks' is a positive reinforcement of hard effort and productivity, in behavioural terms."

"People feel 'lifted' emotionally by their bosses, and thus feel good about themselves and perform better. We even have raised endorphin levels, the feel-good biochemical in our bloodstreams, when we are thanked – which in turn helps boost our immune system to combat stress-related symptoms. This, in turn, can reduce absenteeism and boost office morale; so saying 'thanks' is, literally, worth its weight in gold."

Andrew Sumner, Managing Director of Monster.co.uk in the UK and Ireland, commented: "This research shows that employers need to thank their staff more often. Saying thank you is the type of small change that can have a big impact in the workplace. Managers may be seeing the value in saying thanks, but struggling to communicate it in a clear way to their staff."

"Monster helps people find better each day, with great jobs and career advice, but we recognise that we’re not the only ones that help. Our careers are shaped by many people – friends, family, colleagues and even people we don’t know personally – and our campaign is about thanking them."

The Monster 'Thank You' campaign allows people to publicly acknowledge anyone who has helped them 'find better' by submitting a message, picture or video to a unique website: monsterthankyou.co.uk. The campaign can also be followed on Twitter with the hashtag #monsterthankyou.

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For further information please contact:

Jack Costley or Victor Murthy
3 Monkeys Communications
020 7009 3100
monster@3-monkeys.co.uk


Notes to editors

Key stats from the survey:

- 75 per cent of employers say failing to thank an employee has a negative impact on their motivation
- 41 per cent of employers say there are not enough thank yous in their workplaces
- On average, employees would want to be paid an extra £134 a month for never being thanked at work
- 93 per cent of bosses agree that manners are a vital part of the working environment they try to create
- 58 per cent of employees think people don’t say thank you enough in their workplace – just 2 per cent say they hear it too much
- If a boss fails to thank employees for hard work they report feeling under-appreciated (54 per cent) and demotivated (41 per cent)
- 83 per cent of employees agree that good manners are a vital part of the working environment, only 8 per cent disagree
- 40 per cent of respondents say a thank-you makes them feel motivated, 15 per cent say it makes them feel inspired, and seven per cent admit that it makes them feel a little embarrassed
- When asked if there was one group or industry in particular that workers would like to thank, the top three were clear: emergency services (22 per cent), mothers (21 per cent) and nurses (13 per cent).
- Interestingly when employers were asked the same question, the results were very similar – emergency services (24 per cent), mothers (19 per cent) and nurses (17 per cent)


About the research

Vision Critical carried out two surveys for this report: one survey of 2,000 consumers in the UK and one of 500 managers or employers.


About Monster UK

Monster.co.uk is the UK arm of Monster, the worldwide leader in successfully connecting people to job opportunities.

From the web, to mobile, to social, Monster helps companies find people with customised solutions using the world's most advanced technology to match the right person to the right job. With a local presence in more than 40 countries, Monster connects employers with quality job seekers at all levels, provides personalised career advice to consumers globally and delivers highly targeted audiences to advertisers.

To learn more about Monster UK, visit http://hiring.monster.co.uk or http://monster.co.uk

You can also keep up to date with its news via the Monster UK Facebook channel https://www.facebook.com/monster.co.uk or by following @Monster_UK on Twitter https://twitter.com/Monster_UK.
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